Questions about Fleet Track, answered
Pricing, contracts, hardware, the app, Fleet Assistant and Fleet Compliance. If your question isn’t here, our team is a phone call away.
Pricing & getting started
Tracking starts from $25 a month plus GST per vehicle. Hardware and installation are quoted separately, because they depend on what you’re tracking and where it’s installed.
Every quote is free, with no obligation. Get a free quote.
No. Plans run month to month by default, and you can cancel with 31 days’ written notice.
If you choose a fixed-term plan, the term is shown on your quote before you agree to it.
Yes. We have a demo account you can use to try the app and its features. Get in touch and we’ll set you up.
Usually within the week, once your quote is signed and paid. We arrange installation with a qualified auto electrician and have your account ready to go.
Your service ends at the end of your 31-day notice period. Any SIM cards need to come back to us within a month, otherwise a $60 + GST fee applies.
Hardware you’ve bought is yours to keep. Rental hardware is removed by an approved installer.
Hardware & installation
Qualified auto electricians install our trackers nationwide. Professional installation keeps your hardware warranty valid and makes sure the tracker is wired in safely and reliably.
Yes. Unless your quote says the hardware is rented, it’s yours once it’s paid for. SIM cards stay with us and the network provider.
Two years from the installation date, as long as it was professionally installed and your account is up to date. While you’re subscribed, we look after the hardware for you.
Yes. As well as cars, utes and trucks, Fleet Track tracks trailers, tractors, excavators, mowers and other equipment, including battery-powered trackers for assets without power. With a compatible sensor, we can also log temperatures for chilled cargo.
No. Our own Tesla integration connects directly to Tesla’s Fleet API, so there’s no hardware to fit and no wiring. You get live location, trips, driving behaviour and battery health in the same Fleet Track account as the rest of your fleet. Tesla fleet tracking.
Tracking & the app
Yes. When you’re watching the live map, our hardwired trackers stream each vehicle’s position in near real time. You see each vehicle’s speed, address and status (moving, parked or offline), and can replay any past trip.
The Fleet Track app for iPhone and Android puts your whole fleet in your pocket:
- Live map of every vehicle, with speed, address and status
- Trip playback and history
- Speeding and geofence alerts as they happen
- Fleet Compliance: rego, WoF/CoF and RUC status at a glance
It uses the same Fleet Track account as the web portal at app.fleettrack.nz. Download it from the App Store or Google Play.
How far back you can look depends on your plan, typically three years.
Yes. Draw circles (from 50 metres), custom shapes (up to 500 points) or route corridors around depots and job sites. You’ll be alerted when vehicles arrive or leave, and see how long they spent there.
You can also save customer sites and depots as places, import them from Excel, and report on every visit.
Yes. Send a live tracking link, with no login needed. You choose when it expires: 15 minutes, 1 hour, 8 hours, a date you pick, or never. One link can show up to 100 vehicles, and it can also be embedded on your own website.
Yes. Create your own roles, for example drivers, dispatchers or your accountant, and limit each user to specific vehicles, places, geofences and alerts. Only the account owner can add users or change the plan.
Yes. Driver Journalling logs every trip automatically: driver, date and time, distance, start and end addresses and odometer readings. Drivers or managers mark each trip as business, private or other, and you can export the logbook to PDF or Excel with the details IRD asks for.
Alerts & security
Yes. Get alerts for speeding, harsh braking, rapid acceleration and suspected crashes by email or in the portal and app. Every driver also gets an eco-driving score out of 100.
Harsh driving and crash alerts need a compatible, correctly installed tracker.
Yes. Fleet Track can alert you if a vehicle’s power is cut, the tracker is unplugged or removed, a vehicle is towed or moves while parked, or someone tries to jam the signal. Available alerts depend on your tracker.
Yes. Get alerted when a vehicle idles too long or stays parked longer than it should, anywhere or only at specific places. Idling alerts need ignition data from the tracker.
Yes, with a compatible tracker. Drivers can identify themselves with a tag or card so trips are logged against the right person. A vehicle can also be remotely immobilised through an approved relay install.
Reports & integrations
A full catalogue, including trips and stops, place and geofence visits, speeding, driver behaviour, engine hours and sensors. Run any report on demand or schedule it to your inbox daily, weekly or monthly as Excel or PDF.
Live dashboards give you a quick view of your whole fleet’s status and trips.
Yes. Track engine hours (handy for servicing machinery) and inputs such as doors, PTO and other on/off sensors, with reports and alerts. This depends on the tracker and how it’s installed.
Yes. Export reports to Excel or PDF, trips to KML (for Google Earth and mapping tools), and raw tracking data to CSV.
Yes. Fleet Track has APIs, per-user API keys, data forwarding and webhooks, so you can connect it to your job management, payroll or reporting tools. Talk to us about what you’d like to connect.
Fleet Assistant
Fleet Assistant is our AI assistant. Ask it questions about your fleet in plain English and it answers from your Fleet Track data in seconds. For example:
- “Where is Bob right now?”
- “How long was Jack at Bunnings on Tuesday?”
- “How much private running did Jack do last month?”
It can also draw trips on the map, summarise activity and put together reports for you.
No. Fleet Assistant is entirely opt-in and off by default. It only runs on your account if you choose to switch it on.
Fleet Assistant has read-only access to your Fleet Track data, so it can’t change anything in your account. Conversations are kept for up to 12 months and are never used to train public AI models.
Because it uses a specialist AI service, some Fleet Assistant processing may happen outside New Zealand. Your tracking data itself stays on our NZ servers. See our privacy policy for details.
Fleet Compliance
Fleet Compliance keeps every vehicle’s paperwork in one place:
- WoF and CoF expiry dates
- Rego expiry, checked automatically so renewals are picked up without you updating anything
- RUC: kilometres remaining, worked out from your licence and the vehicle’s live odometer, plus a projected run-out date
You get reminders as each date approaches, by email and in the Fleet Track portal and app.
Fleet Compliance is built into Fleet Track for tracking customers. If you only want compliance reminders, fleetcompliance.nz is our compliance-only service. It works from your number plates alone, with your first vehicle free and then $6 per vehicle per month.
If you add GPS tracking later, it turns on in the same account.
Yes. Set maintenance reminders by distance, engine hours or date, with repeat schedules and service costs recorded against each vehicle.
It helps you build the evidence. Set up your off-road areas (farms, forestry blocks, quarries) as geofences, and the trip and geofence reports give you time-stamped records with odometer readings to support an off-road RUC refund claim.
Data & privacy
In New Zealand. All Fleet Track tracking data, the platform and your logins are hosted on our own infrastructure here in NZ.
It’s your data: we never sell or rent it. The only exception to NZ-only processing is Fleet Assistant, if you choose to switch it on.
Yes. We can turn on two-factor authentication for your account, so logging in also needs a one-time code sent to your email. Ask our team to switch it on.
Yes. Under your agreement with us, you’re responsible for getting any permissions and consents needed from employees who use tracked vehicles. We recommend being upfront with your team about what’s tracked and why.
Billing & support
Business accounts pay invoices by the 20th of the month after the invoice date. Pay by direct credit or credit card (card fees may apply). You’ll get a tax invoice for hardware and for your monthly service.
Fill in our business account application with your NZBN, billing contact and three trade references. We’ll be in touch within one working day.
Check the status page for known outages first. Then log a ticket in the support portal, email support@fleettrack.nz or call 0800 437 078, Monday to Friday, 9am to 5pm.