Privacy Policy

Fleet Track NZ Limited

Last Updated: 11 June 2026

General

Fleet Track NZ Limited (“Fleet Track”, “we”, “us”, or “our”) is committed to protecting your privacy and complying with the Privacy Act 2020 (New Zealand) and other applicable laws.

We do not sell or rent your personal information. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights in relation to that information.

We may update this policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

1. What Personal Information Do We Collect?

Depending on how you interact with our services, we may collect the following personal information:

Identity Data First name, last name, title, and account holder information.

Contact Data Email address, telephone number, postal address, and business contact details.

Account Data Username, password, user permissions, and account configuration details.

Financial Data Billing details and payment information associated with the services you purchase.

Transaction Data Details of services purchased, subscription information, and payment history.

Technical Data IP address, browser type, device identifiers, operating system, and platform used to access our services.

Location and Telematics Data Fleet Track provides vehicle tracking and telematics services. These services may collect:

• GPS location data
• Vehicle movement and route history
• Vehicle identification (registration plate, make, and model)
• Speed and driving behaviour (including harsh braking and acceleration)
• Ignition status
• Fuel usage and maintenance records
• Device identifiers such as IMEI or SIM ICCID
• Sensor or telemetry data from tracking devices

This data may be associated with vehicles, assets, or drivers depending on how the system is configured by our customers.

Communication Data Communications with us, including support requests, feedback, or service inquiries.

2. How Do We Collect Personal Information?

We may collect personal information in several ways:

Directly from you For example, when you:

• Register for an account
• Purchase tracking services or hardware
• Contact support
• Submit forms through our website
• Correspond with us via email or phone

From devices and systems Our services may automatically collect data from tracking devices and connected systems, including:

• GPS trackers
• Vehicle telematics devices
• Mobile applications
• Web platforms used to manage tracking services

From third parties We may receive information from service providers, resellers, or integration partners who help deliver our services.

Through cookies and tracking technologies Our website may collect information such as IP address, browser type, and usage activity through cookies or similar technologies. See Section 7 for more detail.

3. How and Why Do We Use Personal Information?

To the extent permitted by applicable law, we may use your personal information:

• For the specific business purposes related to the goods and services we provide
• To process and deliver customer orders
• To manage payments, fees, and charges
• To provide GPS tracking, geofencing, and telematics services
• To monitor driver behaviour and optimise fleet performance
• To send alerts, notifications, and reports
• To manage our relationship with you, such as communicating with you about our goods and services, providing customer service, and notifying you of changes to our terms or privacy policy
• To administer and protect our business and services, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data
• To detect, prevent, or otherwise address fraud, security, or technical issues, including by monitoring and enforcing compliance with our terms of use, appropriate use policies, and privacy policies
• To defend our interests in the event of a dispute
• To comply in good faith with applicable laws, legal processes, and lawful government requests
• To understand what may be of interest to you as a customer
• To deliver relevant news, offers, and other content to you, and to measure and understand the effectiveness of that content
• To ask and enable you to take a survey
• To use data analytics to debug, optimise, and improve our products, services, marketing, customer relationships, and experiences
• To intake and assess your employment application and to contact you regarding the hiring process

4. With Whom Do We Disclose Personal Information?

We do not sell or rent your personal data. However, we may disclose personal information to:

Service Providers Companies that assist us in operating our systems, including:

• Hosting providers
• Cloud infrastructure providers
• Data storage services
• Payment processors
• Technical support providers

Business Partners Authorised resellers or partners who help deliver our services.

Government agencies and regulators Where required by law or to comply with legal obligations.

Professional advisors Such as lawyers, accountants, or auditors where necessary to operate our business.

Business transfers If Fleet Track is sold, merged, or reorganised, personal information may be transferred to the new entity.

We may also disclose information if required by lawful request or with your consent.

5. How Do We Protect Personal Information?

We implement technical, physical, and administrative safeguards designed to protect personal information from:

• Unauthorised access
• Disclosure
• Alteration
• Loss or destruction

While we take reasonable precautions, no system can guarantee complete security.

6. Your Privacy Rights

Under applicable New Zealand law, you have the right to:

• Access and Correct: Request access to the personal information we hold about you, or correct inaccurate information.
• Request Deletion: Ask us to erase your personal data, subject to our legal obligations.
• Restrict or Object: Restrict or object to how we use your personal information.
• Withdraw Consent: Opt out of marketing communications at any time.
• Data Portability: Request a copy of your personal data in a structured format.

If you have such rights and you make a legitimate request, we will do what you request as mandated under applicable laws. To exercise these rights, please contact us using the details in the “Contact Us” section below.

For your security, we may need to request specific information from you to help us confirm your identity and ensure the request is coming from you and not someone who has no right to receive it or exercise the right.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to improve user experience, analyse performance, and deliver personalised content. You can control or disable cookies through your browser settings.

8. International Data Transfers

Fleet Track primarily stores and processes customer data within New Zealand.

Certain third-party service providers used by Fleet Track may process limited personal information outside New Zealand where necessary to provide specific services. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place and that personal information receives protection comparable to that required under New Zealand privacy law.

The Fleet Track AI Assistant is an optional feature and is disabled by default. Customer tracking, telematics, and fleet data is not made available to AI processing services unless the AI Assistant has been enabled and used by an authorised user.

Where the AI Assistant is enabled, information necessary to answer your questions may be processed by third-party AI service providers in accordance with Section 12 (AI Assistant).

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or for any longer retention period required by law.

11. Third-Party Websites

We are not responsible for the practices employed by any websites or services linked to or from our website, including the information or content contained within them. Your usage and browsing on any such website is subject to that website’s own policies, including that third party’s privacy policy. We encourage you to investigate and ask questions before disclosing personal information to third parties, since any personal information disclosed to those third parties may be collected, processed, and shared for a variety of different purposes that differ from this policy.

12. AI Assistant

The Fleet Track Portal may include an optional AI Assistant that helps users interact with and understand information contained within their Fleet Track account.

What the AI Assistant Can Access The AI Assistant has read-only access to data associated with your Fleet Track account that is required to answer your questions. Depending on the features available within your account, this may include vehicle information, trip history, location data, alerts, telematics information, maintenance records, and other data visible within the Fleet Track Portal.

The AI Assistant cannot modify vehicles, users, settings, tracking data, or any other account information.

What We Store Questions submitted to the AI Assistant and the responses it generates are stored for up to 12 months. We retain this information to provide support, investigate issues, improve service quality, maintain security, and ensure the ongoing operation of the AI Assistant.

If you delete a conversation from your chat history, it will no longer be visible within the portal. However, the underlying record may be retained for the remainder of the applicable retention period and then deleted automatically.

How AI Requests Are Processed Questions submitted to the AI Assistant are processed using third-party artificial intelligence services. Data submitted to the AI Assistant is processed using AI services that do not use customer data to train public AI models.

AI requests may be processed in data centres located outside New Zealand. Any such processing is subject to the safeguards described in Section 8 (International Data Transfers).

Support Tickets Created Through the AI Assistant Where the AI Assistant provides the ability to create a support ticket, you will be shown the information that will be submitted before the ticket is created.

Support tickets generated through the AI Assistant may include your name, email address, account details, a summary of the issue, and the relevant conversation transcript. Such information will be handled in accordance with this Privacy Policy and our normal support processes.

Who Can Access AI Conversations Authorised Fleet Track personnel may access stored AI Assistant conversations where reasonably necessary for support, troubleshooting, security investigations, service improvement, legal compliance, or the operation of the service.

Access to stored conversations is restricted, monitored, and limited to authorised personnel only.

Your Choices Use of the AI Assistant is optional. Where consent is required, the AI Assistant will only be activated after you have accepted the applicable consent notice.

The AI Assistant is disabled by default. Fleet Track tracking and telematics data is not shared with AI processing services unless the AI Assistant has been enabled and a user actively submits a request to the assistant.

If you choose not to use the AI Assistant, no AI conversation data will be collected or stored.

For questions or requests relating to AI Assistant data, please contact support@fleettrack.nz.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Fleet Track NZ Limited

• Privacy enquiries: privacy@fleettrack.nz
• General enquiries: support@fleettrack.nz
• Phone: 0800 437 078
• Address: PO Box 4275, Whanganui 4541, New Zealand
• Website: www.fleettrack.nz

This Privacy Policy reflects Fleet Track NZ’s commitment to transparency and compliance with relevant privacy laws. Thank you for trusting us with your data.